Contact flows, conversational voice AI, QA analytics, enterprise integrations, migration and managed operations. Six independent solutions — deploy one, or bundle them into an end-to-end Amazon Connect programme.
Each is fully independent with its own page. Start where it hurts most and add the rest over time.
IVR, contact flows and routing profiles designed and versioned as code — modelled with stakeholders, shipped without regressions.
View solution →Lex, Transcribe, Polly and Translate combined into multilingual voicebots — real-time voice-to-voice translation for global customers.
View solution →Every call scored for sentiment, script adherence and compliance risk — coaching signal for agents, evidence for auditors.
View solution →Lambda, API Gateway, DynamoDB and EventBridge wired to CRM and ServiceNow — screen-pops, case sync and events, not swivel-chair.
View solution →Legacy PBX and on-prem contact centers replatformed to Amazon Connect — phased cutover, parallel run, zero missed calls.
View solution →Onsite lead, offshore delivery — release management, governance and production support so the platform stays healthy after go-live.
View solution →Run them together and they compound: migration lands the platform, flows and routing carry the traffic, voice AI and integrations handle the volume, and QA plus managed ops keep it healthy in production. Each is independent — the bundle is where the leverage is.